Support

Canopy by Mynt · help & contact

Canopy is a school communication and parent-verification portal operated by Mynt Pte Ltd on behalf of the schools that license it. This page explains how to get help with your account or the app.

Getting an account

Canopy accounts are created by your school. If you are a parent, guardian, or staff member and don't yet have access, contact your school's office and ask them to add you. Once added, you'll receive a sign-in link or invitation for your school's Canopy portal.

Signing in

• Open the Canopy app or visit your school's Canopy web address.
• Enter the phone number or email your school has on file for you.
• If you can't sign in, use Forgot password on the login screen, or email us at dev@mynt.sg.

Common questions

• I didn't get my invitation. Check with your school office that they used the correct phone number or email, then ask them to resend it.
• I can't reset my password. Email dev@mynt.sg with the name of your school and the phone number or email on your account.
• I'm not receiving notifications. In your device Settings, make sure notifications are enabled for Canopy. You can also link WhatsApp from your Profile inside the app.
• I want to delete my account. Contact your school administrator, or email dev@mynt.sg and we will action the request subject to your school's record-keeping requirements.

Privacy & terms

Read our Privacy Policy and Terms of Service for details on how your information is handled.

Company

Mynt Pte Ltd
Email: dev@mynt.sg